Our Warranty to you

All about our warranty promise and what we do to deliver on this.

5-year warranty on all Medem Main Panels

10-year warranty on all main panels and pressure sender units when commissioned by Medem

We design it, build it,
back it up.

Confidence built-in.

5-year warranty

Our industry leading five-year guarantee is a demonstration of our confidence in the quality and design of our panels.


10-year warranty

When our systems are commissioned by our own engineers we offer a ten-year warranty. At the time of commissioning, we photograph the installation and record the gas pressures as well as any fan details. The panel is marked with a ten-year warranty pass and our 24-hour helpline number is placed with it. We also upload all relevant details and pictures of the site onto our 'infield systems' database. This allows us to access all relevant information immediately in the event of you contacting us.

1-year warranty
Gas detectors are supplied with a one-year warranty. Detectors are required to be tested and recalibrated every 6-12 months dependant on type and monitored environment to maintain this warranty term.

24-hour helpline
Our helpline is staffed by Medem employees. Using our database combined with our control panels advanced diagnostics we are able to guide the caller through a quick series of checks and either has them back up and running or where the issue is external to our system inform them of the relevant persons/trades required to address the problem.

Have a question or need some help?

Our dedicated team will help you find the ideal solution for detection requirements.

+44 (0)161 233 0600