General Support

We are committed to helping you every step of the way to make a safer environment for you.

Please don’t hesitate to contact us on +44 (0)161 233 0600. to discuss any support requires you may have from technical and standards advice to servicing and operating queries. For out-of-hours support please use the 24hr telephone support number that was provided during your original Medem commissioning...find out more >

We can provide tailored options for servicing Medem systems and detectors, starting from a single one-off visit to a 5-year service plan.

Service plans provide many benefits including:

A fixed price invoiced at a yearly cost helps with budgeting.

Replacement of any gas detector found outside of the permitted calibration parameters during the service visit is included in the service plan cost and replaced during the visit.

Any additional site visit requests, out-of-warranty replacements for panels or ancillaries will be subject to a 30% discount.

Not sure what product you are looking for?

Which is the best product to use?

Click the link or give us a call.

Need some CPD Training?

Click the link or give us a call.

Which standard to follow?

Click the link or give us a call.

Having problems with one of our products?

If you're having problems with one of our products, just drop us an email or give us a call on +44 (0)161 233 0600.

Need to download instructions?

If you need to download any instruction sheets for the products you've purchased please visit the Download Hub page or just give us a call.

Can't find information on an old product we supplied?

If you've purchased a product from us in the past and you need more information on a Legacy Product please visit our Legacy Product page or just give us a call, as we'll be happy to help +44 (0)161 233 0600.

Have a question or need some help?

Our dedicated team will help you find the ideal solution for detection requirements.

+44 (0)161 233 0600