Commissioning and Service
Our team of commissioning and service engineers cover the entire UK providing high quality support to ensure your gas safety systems are operating correctly.
10-year warranty on all systems
when commissioned by Medem
We design it, build it, back it up.
Confidence built-in.
10-year warranty
Medem main control panels and pressure sender units are supplied with industry leading 5-year parts warranty as standard and when commissioned by a Medem engineer this can be increased to 10-years and includes a 24hr helpline.
A Medem engineer attends site to check for full and correct operation of the supplied equipment.
Site information including gas pressures and fan amperage’s is recorded, then photographs are taken which are uploaded to our own service database.
This information is then instantly available for precise service back up and support via our 24hr telephone helpline.
The 24hr helpline is manned by Medem personnel only.
Gas Detectors
Gas detectors are supplied with a one-year warranty from manufacturing defects. Detectors are required to be tested and recalibrated every 6-12 months dependent on type and monitored environment to maintain this warranty term.
24-hour helpline
Our helpline is staffed by Medem employees. Using our database combined with our control panels advanced diagnostics we are able to guide the caller through a quick series of checks and either has them back up and running or where the issue is external to our system inform them of the relevant persons/trades required to address the problem.
